VCS Troubleshooting

Cluster Not Up -- HELP

The normal debugging of steps includes: checking on status, restarting if no faults, checking licenses, clearing faults if needed, and checking logs.

To find out Current Status:

/opt/VRTSvcs/bin/hastatus -summary

This will give the general status of each machine and processes

/opt/VRTSvcs/bin/hares -display

This gives much more details - down to the resource level.

If hastatus fails on both machines (it returns that the cluster is not up or returns nothing), try to start the cluster

/opt/VRTSvcs/bin/hastart
/opt/VRTSvcs/bin/hastatus -summary

will tell you if processes started properly. It will NOT start processes on a FAULTED system.

Starting Single System NOT Faulted

If the system is NOT FAULTED and only one system is up, the cluster probably needs to have gabconfig manually started. Do this by running:

/sbin/gabconfig -c -x
/opt/VRTSvcs/bin/hastart
/opt/VRTSvcs/bin/hastatus -summary

If the system is faulted, check licenses and clear the faults as described next.

To check licenses:

vxlicense -p

Make sure all licenses are current - and NOT expired! If they are expired, that is your problem. Call VERITAS to get temporary licenses.

There is a BUG with veritas licences. Veritas will not run if there are ANY expired licenses -- even if you have the valid ones you need. To get veritas to run, you will need to MOVE the expired licenses. [Note: you will minimally need VXFS, VxVM and RAID licenses to NOT be expired from what I understand.]

vxlicense -p

Note the NUMBER after the license (ie: Feature name: DATABASE_EDITION [100])

cd /etc/vx/elm
mkdir old
mv lic.number old [do this for all expired licenses]
vxlicense -p [Make sure there are no expired licenses AND your good licenses are there]
hastart

If still fails, call veritas for temp licenses. Otherwise, be certain to do the same on your second machine.

To clear FAULTS:

hares -display

For each resource that is faulted run:

hares -clear resource-name -sys faulted-system

If all of these clear, then run hastatus -summary and make sure that these are clear. If some don't clear you MAY be able to clear them on the group level. Only do this as last resort:

hagrp -disableresources groupname
hagrp -flush group -sys sysname
hagrp -enableresources groupname

To get a group to go online:

hagrp -online group -sys desired-system

If it did NOT clear, did you check licenses?

Bringing up Machines when fault will NOT clear:

System has the following EXACT status:

gedb002# hastatus -summary

-- SYSTEM STATE

-- System              State               Frozen

A gedb001           RUNNING      0

A gedb002           RUNNING      0

-- GROUP STATE

-- Group       System         Probed         AutoDisabled          State

B oragrp       gedb001      Y                  N                           OFFLINE

B oragrp       gedb002      Y                  N                          OFFLINE

gedb002# hares -display | grep ONLINE
nic-qfe3 State gedb001 ONLINE
nic-qfe3 State gedb002 ONLINE

gedb002# vxdg list
NAME         STATE                      ID
rootdg           enabled             957265489.1025.gedb002

gedb001# vxdg list
NAME         STATE                       ID
rootdg           enabled            957266358.1025.gedb001

Recovery Commands:

hastop -all
on one machine hastart
wait a few minutes
on other machine hastart

Reviewing Log Files:

If you are still having troubles, look at the logs in /var/VRTSvcs/log. Look at the most recent ones for debugging purposes (ls -ltr). Here is a short description of the logs in /var/VRTSvcs/log:

hashadow-log_A: hashadow checks to see if the ha cluster daemon (had) is up and restarts it if needed. This is the log of that process.

engine.log_A: primary log, usually what you will be reading for debugging
Oracle_A: oracle process log (related to cluster only)
Sqlnet_A: sqlnet process log (related to cluster only)
IP_A: related to shared IP
Volume_A: related to Volume manager
Mount_A: related to mounting actual filesystes (filesystem)
DiskGroup_A: related to Volume Manager/Cluster Server
NIC_A: related to actual network device

By looking at the most recent logs, you can know what failed last (or most recently). You can also tell what did NOT run which may be jut as much of a clue. Of course, if none of this helps, open a call with veritas tech support.

Calling Tech Support:

If you have tried the previously described debugging methods, call Veritas tech support: 800-634-4747. Your company needs to have a Veritas support contract.

Restarting Services:

If a system is gracefully shutdown and it was running oracle or other high availability services, it will NOT transfer them. It only transfers services when the system crashes or has an error.

hastart

hastatus -summary
will tell you if processes started properly. It will NOT start processes on a FAULTED system. If the system is faulted, clear the faults as described above.

Doing Maintenance on DBs:

BEFORE working on DB
Run hastop -all -force
AFTER working on Dbs:
You MUST bring up oracle on same machine
Once Oracle is up, run:
hastart on the same machine as you started the work on (the first on system with oracle running)
wait 3-5 minutes then run hastart on the other system

If you need the instance to run on the other system, you can run: hagrp -switch oragrp -to othersystem

Shutting down db machines:

If you shutdown the machine that is running veritas cluster, it will NOT start on the other machine. It only fails over if the machine crashes. You need to manually switch the services if you shutdown the machine. To switch processes:

Find out groups to transfer over

hagrp -display
Switch over each group
hagrp -switch group-to-move -to new-system

Then shutdown machine as desired. When rebooted will start cluster daemon automatically.

Doing Maintenance on Admin Network:

If the admin network is brought down (that the veritas cluster uses), veritas WILL fault both machines AND bring down oracle (nicely). You will need to do the following to recover:

hastop -all
On ONE machine: hastart
wait 5 minutes
On other machine: hastart

Manual start/stop WITHOUT veritas cluster:

THIS IS ONLY USED WHEN THERE ARE DB FAILURES

If possible, use the section on DB Maintenance. Only use this if system fails on coming up AND you KNOW that it is due to a db configuration error. If you manually startup filesystems/oracle -- manually shut them down and restart using hastart when done.

To startup:

Make sure ONLY rootdg volume group is active on BOTH NODEs. This is EXTREMELY important as if it is active on both nodes corruption occurs. [ie. oradg or xxoradg is NOT present]

vxdg list
hastatus (stop on both as you are faulted on both machines )
hastop -all (if either was active make sure you are truly shutdown!)

Once you have confirmed that the oracle datagroup is not active, on ONE machine do the following:

vxdg import oradg [this may be xxoradg where xx is the client 2 char code]
vxvol -g oradg startall
mount -F vxfs /dev/vx/dsk/oradg/name /mountpoint [Find volumes and mount points in /etc/VRTSvcs/conf/config/main.cf]

Let DBAs do their stuff

To shutdown:
umount /mountpoint [foreach mountpoint]
vxdg deport oradg
vxvol -g oradg stopall
clear faults; start cluster as described above